Resolve More Tickets
Before They Reach Your Team
Cut support workload with an AI-powered CRM where agents resolve routine queries, use live order context and escalate only what needs human attention.
Channels
WhatsApp412
Web chat286
Email173
Voice64
Instagram DM39
Auto-resolved today
1,284
68% of all inbound
Needs a human · 6Sorted by SLA
Riya Menon18m left
Replacement kurta arrived in the wrong size again
Ashok Trading Co.42m left
Bulk PO short by 12 units, needs credit note
Farida Sheikh1h 20m
Refund shows processed but not received
Nithin R.2h 05m
Wants delivery moved to office address
R
Escalated by AIRiya Menon
The replacement kurta arrived in the wrong size again. This is the second time.
AI agent · resolved step 1 I've pulled up order #SH-48210. A size L replacement is reserved and pickup for the wrong item is scheduled for tomorrow, 10am–1pm.
Handoff note for agent
Second failed replacement on the same SKU. Policy allows a goodwill credit up to ₹500 — approve or offer full refund.
One Customer. One Conversation Omnichannel Inbox Across Channels
Keep every customer interaction connected across WhatsApp, email, voice and web, so agents get the full context without switching between tickets or tools.
One identity and thread across every channel
Bring messages, calls and customer touchpoints into one continuous history, even when the conversation moves between channels.
Give agents the context to resolve faster
See orders, returns, previous tickets, customer value and active shipments alongside the conversation, without opening another system.
Collaborate Internal notes and Hand off
Bring warehouse, finance or other teams into the case with private notes while preserving ownership, SLA tracking and the complete audit trail.
Resolve Support Queries Faster With the Full Order Context Built In
Your support team works with live catalog, order, payment and shipment data in the same CRM and ticketing system, so customers get answers without repeating information.
✓AI answers “Where is my order?” using live shipment status, not canned responses.
✓Start returns, exchanges and refunds inside the conversation and update the order instantly.
✓Return windows, COD rules, refund limits and restocking policies applied automatically.
✓Carry B2B pricing, credit terms and account contacts into every support interaction.
#SH-48210
Return in progressOrder placed12 Aug
Delivered15 Aug
Return requested via WhatsApp17 Aug
Pickup scheduled18 Aug
Refund pending approvalNow
Take in-thread action: Resolve requests faster with refunds, reships, address changes, cancellations and return labels handled from the same conversation.
Automate the Workflow Between Customer Messages and Resolution
Route, enrich, resolve, escalate and follow up automatically, with every workflow visible and controlled by your team.
Trigger
Understand every incoming request
Detect intent, sentiment and language as messages arrive across channels.
Enrich
Bring in the right context automatically
Attach customer, order, shipment and policy data before the case is handled.
Act
Resolve automatically or route intelligently
Let AI complete eligible actions or send the case to the right team with full context.
Close
Complete the loop automatically
Send confirmations, request CSAT and update tags and customer records after resolution.
Macros That Take Action
Go beyond saved replies. Refund, reship, cancel, tag or notify the warehouse through one chained action.
Smarter Assignment, Faster Resolution
Route cases by language, channel, product line, account tier or agent load, with automatic fallbacks when queues stall.
Bulk Resolution
When a shipment batch is delayed, notify affected customers and resolve related tickets at scale in one action.
Know Where Support Needs Attention
Track resolution speed, automation, cost and customer satisfaction in one view, Spot overloaded queues and SLA risks before they turn into customer issues.
First Response Time
<1 min
Auto-Resolution Rate
~60–70%
Average Resolution Time
~6–10 min
SLA Compliance
~90–95%
Ticket Volume vs. Auto-ResolvedLast 14 days
Auto-ResolvedAgent-Handled
Queues at Risk of Missing SLA
Delivery Escalations58%
Returns & refunds44%
B2B Accounts23%
General Enquiries11%
Questions teams ask us
No. StoreHippo’s support CRM works on the same commerce AI powered core as your catalog, orders, customers and shipments. That means no separate sync, no middleware and no duplicate customer records.
It depends on your workflows and policies. AI can usually handle routine requests such as order status, tracking, cancellations and address changes, while policy exceptions or complex cases are escalated to an agent with the full conversation and context attached.
Web chat, in-app messaging, WhatsApp, email, voice and social DMs are supported by Storehippo AI CRM. Conversations across these channels are unified into one customer thread, so agents can see the full history regardless of where the interaction started.
Yes. You can run StoreHippo AI powered CRM software alongside your existing helpdesk, move selected queues or workflows first, compare resolution speed, automation and SLA performance, and migrate further when you are ready.
In StoreHippo’s AI CRM you can configure SLAs by queue, channel or customer tier, with different response and resolution rules where needed. At-risk cases are flagged before a breach, and escalation paths can be set and updated through editable workflows.
Let AI Handle the Routine,
Keep Your Team for What Needs Judgement
See how StoreHippo AI-powered CRM works with your order, customer and support data in a custom demo.