PROFESSIONAL
- 5,000 Products
- Email/SMS Notifications
- Payment Gateway Integration
- Integrated Logistics
- SEO Ready
- Discount Engine
- Free SSL
- Reports & Analytics
- Blog
BUSINESS
- All features of Professional Plan
- 1,00,000 Products
- Android Application
- Multi Seller
- Loyalty Wallets
- Multi Pricing
- Affiliate Management
ENTERPRISE
- All features of Business Plan
- B2B Features
- IOS Application
- Multistore
- White-labelling
- Granular Roles
- Audit logs
PLATINUM
PROFESSIONAL
- 5,000 Products
- Email/SMS Notifications
- Payment Gateway Integration
- Integrated Logistics
- SEO Ready
- Discount Engine
- Free SSL
- Reports & Analytics
- Blog
BUSINESS
- All features of Professional Plan
- 1,00,000 Products
- Android Application
- Multi Seller
- Multi Lingual
- Multi Pricing
- Affiliate Management
ENTERPRISE
- All features of Business Plan
- B2B Features
- IOS Application
- Multistore
- White-labelling
- Granular Roles
- Audit logs
- Contact Us
PLATINUM
Frequently Asked Questions
StoreHippo is a fully managed E-Commerce solution that allows you to setup, manage and grow an online store to sell your goods or services. You can manage your catalogue, accept payments, ship and track orders through a easy to use dashboard on your mobile or desktop.
Not at all. You should only know the basics of computer.
What all can I sell on my store created by StoreHippo?What all can I sell on my store created by StoreHippo?
You can sell any product or services as long as it is legal to sell those items online in countries you customers belong to.
Why should I choose StoreHippo over other platforms?Why should I choose StoreHippo over other platforms?
StoreHippo happens to be the first truly mobile E-Commerce platform with unmatched flexbility needed for diverse B2C and B2B business models. There are plenty of other reasons for you to choose StoreHippo over others. You can check few of them here: https://www.storehippo.com/page/storehippo-vs-others
You can choose from our collection of beautiful themes which work perfectly fine on all devices (desktop, mobile and tablets). Also, all of our themes can be easily customized from our 'Design Theme' section to make it meet your brand requirements.
Yes, you can use your own domain or subdomain for your store. Your customers will see your domain instead of StoreHippo domain in their browsers.
StoreHippo has some pre-integrated features through which you can market you store. The platform is SEO ready, has social media integrations and also provides apps for marketing in the AppStore.
There is a 0.5% transaction fee in all plans. The fee is applicable only when your monthly sales exceed 200 times of your monthly plan cost.
Do you provide support for notifications in stores?Do you provide support for notifications in stores?
StoreHippo provides various email, SMS, push and browser notifications to keep you and your customers notified at every stage of order and delivery process.
StoreHippo has some pre-integrated features which helps you to market your store. The platform is SEO ready, is pre-integrated with popular marketing tools like Google Tag Manager, FB Pixel etc and has social media integration.
How does Marketplace Integration work with StoreHippo?How does Marketplace Integration work with StoreHippo?
StoreHippo provides marketplace integration through partners, that you can use to sync your orders and inventory from a single dashbaord. You can also manage inventory across different marketplaces and import your marketplace orders into your StoreHippo dashboard and ship them using our logistics services. There is a nominal per order processing fee that is charged. For more details, you can contact our team or call us at +91-8010-117-117.
What can I do with your multi-vendor functionality?What can I do with your multi-vendor functionality?
Through our multi-vendor functionality, you can add multiple sellers on your store and create your own marketplace. Know more about multi-vendor functionality: https://www.storehippo.com/page/create-multi-vendor-marketplace
Through Discount Engine, you can run various kinds of discounts and generate coupon codes for your customers.
Do you provide multi lingual support in your stores?Do you provide multi lingual support in your stores?
Yes StoreHippo offers comprehensive multi-lingual functionality as part of the platform. You can turn on automatic translation for your content and can also manually override to give a better quality translation to your customers.
StoreHippo provides the Multi-store functionality which allows you to create sub/child stores within your store. Your customers can switch between substores to browse products that belong to the selected substore. Click here to know more: https://www.storehippo.com/page/multi-store-ecommerce
Is there a limit on the number of sub-stores I can create?Is there a limit on the number of sub-stores I can create?
Yes, there is a limit of 10 sub-stores in the Business Plan and 25 sub-stores in the Enterprise Plan.
Is there a possibility to run these sub-stores on unique domains?Is there a possibility to run these sub-stores on unique domains?
Yes, you can add upto 25 unique domains. However, unique domains support is there in the Enterprise Plan only.
StoreHippo offers a wide spectrum of B2B features. Click here to know more about our B2B features: https://www.storehippo.com/page/b2b-ecommerce-platform
StoreHippo takes care of hosting, uptime and scalability of your online store so you can focus on your business. You can use your own domain or our team can help procure one for you.
Yes, you can setup your own domain to point it to StoreHippo servers using domain providers panel.
Does StoreHippo allow multiple domains for a store?Does StoreHippo allow multiple domains for a store?
Yes, StoreHippo lets you add multiple domains for your store. The number of domains allowed will depend on your plan.
Will StoreHippo provide SSL certificate for my store?Will StoreHippo provide SSL certificate for my store?
Yes StoreHippo offers free SSL certificate for all stores in all plans.
Yes you can also use your own SSL certificate.
The free SSL certificate is built with 2048 bit encryption. It is secure for all types of online transactions.
Can I use different currency or language based on domain?Can I use different currency or language based on domain?
Through our Store Variants functionality, you can use different currency, language or theme, etc. based on your domain.
StoreHippo provides built-in integration (through ShipKaro) with leading logistic partners like Delhivery, FedEx, Aramex, EcomExpress, XpressBees etc. You can ship orders with just a few clicks and can also avail cash on delivery functionality. Please read more about logistics integration here: https://www.storehippo.com/page/logistics
You get notified by Email/SMS whenever you customer buys a product. After getting the notification you simply have to ship your products from your admin dashboard and the courier partner comes to your address to pick up the order!
Can i generate shipping label and invoice using your dashboard?Can i generate shipping label and invoice using your dashboard?
Yes, and that too with your customized branding on it.
Do I need to create my own account with the logistics providers?Do I need to create my own account with the logistics providers?
If you are shipping within India, then you can use pre-integrated logistics through Fedex, Delhivery, Ecom Express, Aramex and XpressBees etc. without creating your own account. For other countries, you will need your own account with the logistics partner available in your country.
How many pincodes do you cover in the pre-intergrated logistics feature?How many pincodes do you cover in the pre-intergrated logistics feature?
We have 20000+ serviceable pincodes across India.
Is there any minimum shipment required by the shipping partners?Is there any minimum shipment required by the shipping partners?
No! You can ship as many orders you want to ship!
I don't want your logistic services, will there be any changes in price?I don't want your logistic services, will there be any changes in price?
Like the other features, logistics are pre-integrated in some plans but it is completely upto you if you want to use it or not. The pricing would remain same. If you deliver the product using any external logistics services, you can still use our backend to mark the order as shipped to track. You can also see which order has been shipped and which order has not been shipped!
What are the charges if I ship through your integrated logistics?What are the charges if I ship through your integrated logistics?
The charges depends upon logistics provider, pickup address, delivery address and the package weight/volume. You can use the rate calculator to find the real time prices for your packages here: https://help.storehippo.com/topic/shipkaro-logistics-partner-rate-chart
Absolutely. All stores built on StoreHippo platform are Progressive Web Apps (PWA) and are powered by mobile-first architecture.
Do you have support for building mobile apps for my store?Do you have support for building mobile apps for my store?
Yes, you can build Android and iOS apps for your store without writing any extra code. Android app is supported from the Premium plan onwards while iOS app requires the Enterprise Plan.
Will you make my mobile apps live in the Playstore and Appstore?Will you make my mobile apps live in the Playstore and Appstore?
Yes, we will certainly help you do the same as part of initial store setup. However, you have to publish the apps from your own developer account.
Can I customise the mobile apps according to my branding?Can I customise the mobile apps according to my branding?
Yes, you can customise the mobile apps to have your logo, colors, and layout as per your brand requirement.
Do you have mobile app to manage StoreHippo Dashboard?Do you have mobile app to manage StoreHippo Dashboard?
Yes.
We have integration with the leading payment gateways like PayU, PayTM, CCAvenue, PayPal, EBS, CitrusPay, ZaakPay and more! You can accept payments through debit card, credit card, netbanking, bank deposit and even prepaid wallets! Please read more here: https://www.storehippo.com/page/payment-gateway
Will I have to pay for the Payment Gateway setup separately?Will I have to pay for the Payment Gateway setup separately?
Most payment gateways associated with StoreHippo have a free set up plan.
Yes, you can also integrate a savings account with a few of our payment gateways that supports savings accounts.
In how many days does the payment come to my bank account?In how many days does the payment come to my bank account?
Different payment gateways have different settlement cycles. Most payment gateways settle the payment within 2-4 days.
Yes, most of them do!
Can I use the payment gateway which i already have?Can I use the payment gateway which i already have?
Yes, provided the payment gateway is already integrated with the platform.
Security of our stores data is our topmost concern. StoreHippo is hosted on world's most certified cloud platform, has multi layer security, disaster recovery and protection against DDOS, SQL injection, Cross Scripting and other application attacks.
All the payment gateways that are integrated with StoreHippo are PCI-DSS compliant and comply with stringent security measures. This keeps your customer information safe. Sensitive information like passwords etc. are stored using a strong one-way encryption.
Yes, you can export your store data like products, orders, customers data, etc. using CSV export or API, anytime you want.
