Storehippo Acceptable Use Policy

StoreHippo is a SaaS commerce platform built to empower entrepreneurs, brands, and enterprises—from launching their first online store to scaling complex omnichannel businesses. Our purpose is to give merchants the flexibility, tools, and control to run their business in the way they choose, while maintaining a safe, lawful, and trustworthy commerce ecosystem.

These principles guide how we build and operate our platform, and they apply consistently across all StoreHippo products and services.

Merchant Responsibility

As an entrepreneur, you are responsible for how your business operates. When using StoreHippo, the primary rule is simple:

You are responsible for complying with applicable laws, platform rules, partner requirements, and our agreements.

The following principles explain our expectations in more detail.

1. Lawful Use of the Platform

You must not use StoreHippo for any activity that is illegal in the jurisdictions where you operate or sell.

We understand that laws and regulations can vary by country, state, or region. By choosing specific markets, customers, or products, you acknowledge your responsibility to understand and comply with all applicable legal and regulatory requirements.

Certain activities are not supported on the platform, including but not limited to:

• Uploading or processing protected or sensitive data regulated by law (such as health or medical data subject to HIPAA or similar regulations), unless explicitly permitted under a written agreement.
• Selling products or services prohibited by law or regulatory authorities.

2. Respect the Social Contract of Commerce

StoreHippo does not permit activities that undermine trust, safety, or ethical commerce practices.

You must not:

• Promote, encourage, or threaten violence against individuals or groups.
• Sell products or services designed to facilitate intentional self-harm.
• Use the platform in a manner that promotes hate, harassment, or abuse.

3. Compliance With StoreHippo Agreements

Your use of StoreHippo is governed by our Terms of Service, Privacy Policy, and any additional agreements applicable to your account.

These agreements define:

• Your rights and responsibilities as a merchant
• Platform rules and limitations
• Acceptable and prohibited uses of StoreHippo services

Compliance with these agreements is mandatory for continued access to the platform.

4. Payment, Add-On, and Third-Party Service Terms

StoreHippo integrates with third-party services such as payment gateways, logistics providers, marketing tools, and other add-ons.

When you use these services:

• You agree to comply with the terms, policies, and operational requirements of the respective third-party providers.
• You acknowledge that these services operate as part of a broader ecosystem involving banks, processors, networks, and service partners.

Failure to comply with partner terms may result in service limitations or suspension.

5. Channel-Specific Rules and Marketplaces

If you sell through specific StoreHippo channels, integrations, or marketplaces, additional rules may apply.

These may include:

• Product eligibility requirements
• Content and listing standards
• Channel-specific merchant guidelines

You are responsible for ensuring compliance with the rules of each channel you choose to use.

6. Product Eligibility and External Disputes

StoreHippo is a technology platform. Many product eligibility issues, takedown requests, or disputes arise from external parties, such as:

• Government or regulatory authorities
• Intellectual property owners
• Payment providers or marketplaces

In such cases, StoreHippo may:

• Notify you of the issue
• Provide tools or guidance to help you manage the dispute
• Take action when legally required or contractually obligated

7. Good Faith Use and Platform Integrity

We expect merchants to act in good faith.

You must not:

• Attempt to bypass platform safeguards or restrictions
• Defraud StoreHippo, other merchants, or customers
• Use the platform for spam, abuse, or malicious activities
• Misrepresent your identity, products, or business operations

Where violations occur, StoreHippo may take action. We aim to minimize business disruption where possible, but serious or repeated violations may require account-level action.

Enforcement Approach

When issues arise, StoreHippo generally follows this approach:

• Provide notice where appropriate
• Offer opportunities to self-remediate
• Prefer product- or feature-level enforcement first
• Escalate to account-level action only when necessary

Policy Updates

As our platform, technology, and regulatory landscape evolve, we may update this Acceptable Use Policy from time to time. Continued use of StoreHippo constitutes acceptance of the latest version.

Reporting Violations

If you believe a StoreHippo user is violating this Acceptable Use Policy, you may report the issue to our support or compliance team through official StoreHippo channels.