Order Management System

Get complete order details of the orders received on your store(s) in your admin. View order details, add new orders manually and perform a variety of other operations on your orders.

Set up manual order approval flow for admin or sellers. Full control to admin or sellers in a multi-seller environment to accept/approve orders. The inventory gets automatically updated when the order is approved.

Get finer control on order delivery by creating full or partial fulfilment for the items in an order. This allows you to ship the order in parts creating a smoother delivery using same or multiple shippers.

Offer full or partial return of delivered orders to boost customer confidence in your brand and services. Create a return request with complete order details on the customer’s behalf and process seamless return.

Ship your orders in a few clicks using the integrated shipping services. Provide shipping details, select a shipping service, print invoices and schedule pickup with a few clicks.The ship now section lets you ship an order in few easy steps. In this section, you provide the shipping details, select a service, and schedule the pickup.

Easily handle full or partial refund of orders that are returned or cancelled by customers. Functionality to manage and refund shipping charges on orders whenever admin decides to do so.

Get inbuilt and custom invoicing support for all your B2B and B2C orders. Generate GST complaint single or bulk invoices with a single click. Also, create an invoice in the preferred currency of the customer. Customize the built-in invoice templates or create your own templates for different invoicing requirements

Bring back your lost sales with abandon cart follow up. Convert your incomplete checkouts with the inbuilt feature for automatic and manual follow up of abandoned cart orders.

Save time with easy and effortless bulk import-export of orders in CSV format.

Create the same product order in different currencies for different customers based on the chosen currency of the customer.

Complete an order payment through payment link support sent from your admin. Allow customer to pay for COD or offline order by sending a payment link where they choose the payment type and make the payment to complete their order.

View complete details of transactions associated with the order or add new transaction for an order. Edit transaction details manually or create manual orders in case of failed transactions.

Accept additional information from customers at the time of checkout e.g. their preferred delivery time, cooking instructions, etc.

Enable store admin or support team to store additional information in orders through order metafield. For example, set delivery boy information, warehouse details, processing instructions to the team and more such details.

Speed up the order volume and order quantity on your store by offering wallets and store credits to your customers. Increase repeat orders by offering loyalty bonus through store credits.

Keep customers informed by sending notifications through email and SMS at various stages of ordering and order processing. Customize your notifications and integrate your preferred SMS provider to send out notifications.

Integrate domestic and international payment gateways at ZERO additional cost. Get advanced features like automatic currency conversion, location-based payment gateway, support for multiple payment gateways, substore based gateway, customized checkout flow and more.

Comprehensive support for Cash On Delivery(COD) and offline orders. Validate your COD orders with OTP to eliminate fraudulent orders. Get COD support even multi-seller setup as well.

Get order tracking enabled on front-end so customers get a transparent view of their order processing and shipment tracking status.

Make repeat orders faster and seamless for your loyal customers. Save order details and make reordering a one-click process with reorder functionality.

Admin can easily create manual order if the customer is facing difficulty in creating one. Also, duplicate orders can be created with changes if required.

No need to manually split and allocate orders for different sellers in multi-seller environment. Orders get automatically split and sent for processing to the respective sellers.

Configure various rules to simplify shipping rates for various domestic and international locations. For example, set higher shipping rates with insurance for high-value products like iPhone.

Set various discounts at the order level, seller level, product level or category level. For example, set 20% off on all orders above $100 or set $100 off on all orders above $ 1000.

Create various coupon codes with different discount settings for running flash sales or limited period offers. Upsell your products with checkout level coupons.

Get full support for various taxes and GST. Create multi-tier taxes for various products and categories. Create tax inclusive or exclusive pricing using the inbuilt feature.

Get better insight into your business with various analytics and reports like sales by month, by region, COD Vs paid orders, high grossing products, top selling products, top buyers etc.

Optimize your shipping processes by easily checking the shipping availability based on PIN code for various locations. Enable city level or international shipping restrictions if any to make the shipping process streamlined.