Order Management System

Automated and simplified order processing

Advanced order management system to
streamline the operations, inventory
planning and fulfilment of your ecommerce store.

End-to-end order management system that saves time and makes your processes faster.

Manage Orders

Get complete order details of the orders received on your store(s) in your admin. View order details, add new orders manually and perform a variety of other operations on your orders.

Order Approval Flow

Set up manual order approval flow for admin or sellers. Full control to admin or sellers in a multi-seller environment to accept/approve orders. The inventory gets automatically updated when the order is approved.

Order Fulfillment

Get finer control on order delivery by creating full or partial fulfilment for the items in an order. This allows you to ship the order in parts creating a smoother delivery using same or multiple shippers.

Return Management Authorization

Offer full or partial return of delivered orders to boost customer confidence in your brand and services. Create a return request with complete order details on the customer’s behalf and process seamless return.

Integrated shipping

Ship your orders in a few clicks using the integrated shipping services. Provide shipping details, select a shipping service, print invoices and schedule pickup with a few clicks.The ship now section lets you ship an order in few easy steps. In this section, you provide the shipping details, select a service, and schedule the pickup.

Support for Refund

Easily handle full or partial refund of orders that are returned or cancelled by customers. Functionality to manage and refund shipping charges on orders whenever admin decides to do so.

Full Invoicing Support

Get inbuilt and custom invoicing support for all your B2B and B2C orders. Generate GST complaint single or bulk invoices with a single click. Also, create an invoice in the preferred currency of the customer. Customize the built-in invoice templates or create your own templates for different invoicing requirements

Abandoned Cart

Bring back your lost sales with abandon cart follow up. Convert your incomplete checkouts with the inbuilt feature for automatic and manual follow up of abandoned cart orders.

Bulk Import-Export

Save time with easy and effortless bulk import-export of orders in CSV format.

Multi-Currency

Create the same product order in different currencies for different customers based on the chosen currency of the customer.

Payment Link Support

Complete an order payment through payment link support sent from your admin. Allow customer to pay for COD or offline order by sending a payment link where they choose the payment type and make the payment to complete their order.

Order Transactions

View complete details of transactions associated with the order or add new transaction for an order. Edit transaction details manually or create manual orders in case of failed transactions.

Order Options

Accept additional information from customers at the time of checkout e.g. their preferred delivery time, cooking instructions, etc.

Order Metafields

Enable store admin or support team to store additional information in orders through order metafield. For example, set delivery boy information, warehouse details, processing instructions to the team and more such details.

Wallets and Store Credits

Speed up the order volume and order quantity on your store by offering wallets and store credits to your customers. Increase repeat orders by offering loyalty bonus through store credits.

Order Email and SMS Notifications

Keep customers informed by sending notifications through email and SMS at various stages of ordering and order processing. Customize your notifications and integrate your preferred SMS provider to send out notifications.

40+ payment gateways

Integrate domestic and international payment gateways at ZERO additional cost. Get advanced features like automatic currency conversion, location-based payment gateway, support for multiple payment gateways, substore based gateway, customized checkout flow and more.

COD and Offline support

Comprehensive support for Cash On Delivery(COD) and offline orders. Validate your COD orders with OTP to eliminate fraudulent orders. Get COD support even multi-seller setup as well.

Order Tracking

Get order tracking enabled on front-end so customers get a transparent view of their order processing and shipment tracking status.

Reorder

Make repeat orders faster and seamless for your loyal customers. Save order details and make reordering a one-click process with reorder functionality.

Manual Order and Duplicate Order

Admin can easily create manual order if the customer is facing difficulty in creating one. Also, duplicate orders can be created with changes if required.

Automatic Splitting of Orders*

No need to manually split and allocate orders for different sellers in multi-seller environment. Orders get automatically split and sent for processing to the respective sellers.

Shipping rate methods

Configure various rules to simplify shipping rates for various domestic and international locations. For example, set higher shipping rates with insurance for high-value products like iPhone.

Order Level discount

Set various discounts at the order level, seller level, product level or category level. For example, set 20% off on all orders above $100 or set $100 off on all orders above $ 1000.

Coupon Codes

Create various coupon codes with different discount settings for running flash sales or limited period offers. Upsell your products with checkout level coupons.

Powerful Tax Engine

Get full support for various taxes and GST. Create multi-tier taxes for various products and categories. Create tax inclusive or exclusive pricing using the inbuilt feature.

Sales Reports

Get better insight into your business with various analytics and reports like sales by month, by region, COD Vs paid orders, high grossing products, top selling products, top buyers etc.

Shipping Availability Check

Optimize your shipping processes by easily checking the shipping availability based on PIN code for various locations. Enable city level or international shipping restrictions if any to make the shipping process streamlined.

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